UGA Veterinary Teaching Hospital Call Center Software 2.0

The University of Georgia is seeking a qualified supplier to provide a Telephone Software System to the College of Veterinary Medicine Teaching Hospital. The proposed system must support a high-volume call center, with features such as multi-agent handling, customizable phone trees, and advanced call routing to align with hospital operations. The goal of this solicitation is to procure a system that can be customized and implemented for the UGA College of Veterinary Medicine Teaching Hospital to accomplish the goals and objectives outlined in the Bid Specifications document. Key features of the system include: • High-volume call center support • Multi-agent handling • Customizable phone trees • Advanced call routing • Alignment with hospital operations The University's preferred award structure is a one-year Agency Contract with up to four annual renewals thereafter.