Description
This solicitation calls for an annual renewal of Dematic‑provided conveyor system phone and IT support services for the State of Alabama’s sorting facilities. The selected vendor will act as the sole source provider of software, hardware, and telephone support for the Dematic conveyor system for the fiscal year 2026, covering the period from January 1 2026 through December 31 2026. The contract is a Quick‑Quote “sole source” award, requiring the supplier to attach a sole‑source justification letter.
• Provide software updates, troubleshooting, and user support for Dematic conveyor sorting software.
• Deliver telephone help‑desk services and on‑site IT assistance for conveyor hardware throughout the state.
• Maintain system uptime and compliance with state IT security and E‑Verify requirements for any Alabama‑based personnel.
• Submit invoices electronically via Alabama Buys and accept state electronic payment methods (EFT, P‑cards, etc.).
• Comply with all standard State of Alabama Quick‑Quote terms, including cancellation notices (30 days for supplies, 72 hours for services).