Firm-Fixed Price, Non- Personal, Commercial Service, Purchase Order for a maintenance and support subscription that will provide software updates, technical support, and continued compatibility with existing telecommunications environment.

The Great Plains Area Indian Health Service (IHS) seeks a qualified Service‑Disabled Veteran‑Owned Small Business to provide a one‑year, firm‑fixed‑price maintenance and support subscription for the InformaCast mass notification system used across its healthcare facilities. The contractor must deliver continuous software updates, patches, upgrades, and technical support to ensure uninterrupted emergency notification, operational messaging, and safety communications, while maintaining compatibility with the existing VoIP infrastructure. All services are to be performed remotely, with the government supplying access to the current InformaCast environment and related VoIP systems. • Scope: 12‑month subscription covering all licensed InformaCast endpoints in the GPAIHS region. • Deliverables: Active subscription, software updates/patches, bug fixes, version upgrades, technical support, and documentation of subscription renewal. • Performance standards: 100 % uptime of subscription, 100 % of eligible software releases provided, no degradation of service. • Evaluation: Lowest Price Technically Acceptable (LPTA); technical factors must be rated “ACCEPTABLE.” • Mandatory small‑business set‑aside: 100 % Service‑Disabled Veteran‑Owned Small Business. • Submission: Quote due 26 Oct 2026 5:00 PM CST via email; questions due 13 Oct 2026 12:00 PM CST. • Period of Performance: 02 Nov 2026 – 01 Nov 2027. • Location of performance: Remote (support for facilities throughout the Great Plains Area).