FreshService Enterprise Subscription Services Renewal

The Orange County Transportation Authority (OCTA) is seeking authorized resellers to provide a three‑year renewal of FreshService Enterprise subscription services on an as‑needed, no‑minimum‑usage basis. The contract value is budgeted at $496,000 and will run from December 29 2026 through December 28 2029. Bids must be submitted electronically by 11:00 a.m. on November 17 2026. The award will be made to the lowest responsive and responsible bidder, with the possibility of a blanket purchase order and firm‑fixed unit pricing for annual subscription licenses and add‑on agents. OCTA encourages subcontracting with small businesses and requires bidders to be authorized FreshService resellers. • Scope: Renewal of FreshService Enterprise SaaS licenses (≈70 annual subscriptions) and add‑on Business Agents (≈40 per year) plus asset packs (≈5 per year). • Term: 3 years, effective 12/29/2026 – 12/28/2029, with pricing firm for the entire period. • Budget: $496,000 total (approx. $165k per year). • Submission: Electronic via OpenGov portal; deadline 11:00 a.m. 11/17/2026. • Questions: Due by 2:00 p.m. on 10/28/2026 via the portal. • Mandatory qualifications: Must be an authorized FreshService reseller; proof required. • Evaluation: Lowest responsive and responsible bid; optional teleconference bid opening.