Description
The County of Cole is seeking a vendor to provide property tax payment services, including online bill presentment and payment, taxpayer communications, electronic receipts, and integration with the Devnet tax system. The selected vendor will be required to provide a single, integrated, cloud-based EBPP platform, as well as implementation, training, and ongoing support. The contract will have an initial term of one year, with the option for renewal for three additional one-year periods.
Key features of the required service include:
• Online bill presentment and payment
• Taxpayer communications and self-service
• Electronic receipts and payment confirmation
• Integration with the Devnet tax system
• Implementation, training, and ongoing support
The County is looking for a vendor that can provide a comprehensive solution that meets the needs of its taxpayers and staff. The selected vendor will be required to demonstrate its ability to provide a high-quality service that is secure, reliable, and easy to use.
Some of the key evaluation criteria include:
• Taxpayer experience, communications, and self-service outcomes
• Documented Devnet integration experience
• ACH, returned-payment, and receipt workflows
• Reconciliation, reporting, and staff tools
• Support, training, and service governance
• Quality and relevance of references
• Pricing transparency and total cost of ownership
The County is seeking a vendor that can provide a solution that is tailored to its specific needs and requirements. The selected vendor will be required to work closely with the County to ensure a smooth implementation and transition.