Description
The Defense Human Resources Activity is seeking information from potential vendors to provide services for the Department of Defense (DoD) Safe Helpline, a confidential, 24/7 support service for members of the DoD community affected by sexual assault. The services include live, secure, confidential, and anonymous support, as well as online capabilities, a mobile application, and self-paced educational programs. The contractor will be responsible for providing all necessary personnel, management, oversight, materials, and equipment to support, maintain, assess, promote, and administer the DoD Safe Helpline services. The contractor will also be required to provide training and support to Safe Helpline staff, develop and maintain the curriculum for online self-paced educational trainings, and ensure Section 508 compliance for all electronic media. Key aspects of the job include:
• Providing live, one-on-one crisis intervention, support, information, and resources to members of the DoD community
• Maintaining the confidentiality and anonymity of communications between staff and visitors
• Ensuring compliance with the Privacy Act and implementing internal DoD Safe Helpline privacy policies
• Providing user comment cards and session assessments to capture non-identifying information
• Developing and maintaining the curriculum for online self-paced educational trainings
• Ensuring Section 508 compliance for all electronic media
The document outlines the requirements for the contractor, including the need for qualified personnel, supervision, and quality control measures. The contractor will be required to submit reports, including monthly, quarterly, and annual reports, and to participate in quality control assessments.