Ethics Case Management System and Hotline Reporting Services

CPS Energy is looking for a vendor to design, implement, and operate an Ethics Hotline and Case Management System that supports confidential and anonymous reporting of ethics‑related concerns. The solution must be secure, compliant with applicable regulations, and provide full lifecycle support for investigations. • Provide a secure, multi‑channel hotline (phone, web, mobile) enabling anonymous reporting. • Deliver or integrate a robust case management platform to track, investigate, and report ethics cases. • Ensure data privacy, compliance with federal/state regulations, and offer ongoing maintenance and user training. • Include reporting dashboards and analytics for continuous improvement of the ethics program.