Description
The Massachusetts Probation Service seeks a secure, web‑based Investigations Tracking System (ITS) to streamline case intake, workflow management, reporting, and data retention for confidential investigations. The solution must support role‑based access, audit trails, configurable alerts, dashboards, and integration with existing state systems, and be delivered as a SaaS offering with 24×7 support, training, and data‑archiving services.
• Secure, user‑friendly web platform for managing investigation cases, evidence, and reporting.
• Role‑based permissions, SSO (Microsoft Entra ID), audit logs, and data‑retention compliant with state privacy laws.
• Ongoing services including hosting, 24‑hour technical support, training, expert testimony, and annual updates.
• Minimum 1‑year term with up to four optional 1‑year renewals (maximum 5 years).
• Mandatory compliance attachments (vendor acceptance, no‑contact policy, prompt‑pay discount, supplier‑diversity plan).