Description
The State of Maryland’s Department of Public Safety and Correctional Services (DPSCS) is seeking a qualified vendor to provide a comprehensive internet monitoring solution for the Division of Parole and Probation (DPP). The contract is a firm‑fixed‑price, five‑year award with no renewal options. The vendor must have at least three years of recent experience monitoring internet activity for public‑safety agencies and must deliver a secure, web‑based system that monitors offender internet usage 24/7, generates real‑time alerts, produces daily reports, and supports a wide range of devices and operating systems. The solution must comply with Maryland IT security policies, provide remote installation, maintain data encryption, and include ongoing technical support, training, and software updates at no extra cost. Bidders must submit a double‑envelope proposal via the eMMA portal by November 4, 2026.
• Required experience: ≥3 years monitoring internet use for law‑enforcement or corrections agencies.
• Scope: Provide software, cloud‑hosted services, secure web portal, reporting tools, alerts, and 24/7 support.
• Security: Full compliance with Maryland IT Security Manual, data encryption, SOC‑2‑type controls, incident‑response procedures.
• Deliverables: System architecture documentation, installation guides, training materials, ongoing updates, and a toll‑free support line.
• Contract type: Firm‑fixed‑price, 5‑year base period, no renewal.
• Submission: Double‑envelope (technical and price) via eMMA; pre‑bid conference August 25, 2026 (optional).