260000000110 Bridges Correspondence Engine Software RFP

The State of Michigan is seeking a vendor to provide a Correspondence Engine software solution for the Michigan Department of Health and Human Services (MDHHS) Eligibility Customer Communications Management (CCM). The solution should be able to manage large-scale correspondence and have experience in implementing similar solutions for health and human services with eligibility program requirements. The vendor should provide a detailed proposal, including a transition-in and transition-out plan, and comply with all applicable laws and regulations. The evaluation criteria include technical criteria, solution requirements, staffing, company background, and pricing. Key features of the proposal include: • Providing a Correspondence Engine software solution • Managing large-scale correspondence • Implementing similar solutions for health and human services • Complying with all applicable laws and regulations • Providing a transition-in and transition-out plan • Meeting the evaluation criteria