Description
The City of Atlanta is seeking a Managed Service Provider (MSP) to support its IT staffing and project delivery needs. The MSP will provide a comprehensive managed services solution, including IT staff augmentation, milestone-based project support, and a web-based vendor management system. The MSP will be responsible for providing IT professionals with various skill sets, including help desk and technical support, network and infrastructure support, cybersecurity support, software and application support, project management, and administrative support. The City expects the MSP to provide a customized web-based solution that will be used to track requests, resources, progress, status, and costs.
Some key features of the MSP's services include:
• IT professional staffing search and recruitment capabilities
• IT professional candidate resume submission and selection capabilities
• IT professional candidate ranking capabilities
• Reporting capabilities for both standard and ad hoc reports
• Online search and query functions
• Ability to track, monitor, and manage IT professional performance
• Customization to meet Atlanta’s needs
• Timekeeping and invoicing functionality
• Ability to complete, approve, and transmit scopes of work to qualified contractors
The City will be responsible for crafting and posting clear requirements that detail the need for either staff augmentation resources or a milestone-based project. The MSP will be solely responsible for the payment of all salaries, wages, bonuses, social security, taxes, federal and state unemployment insurance, liability and workers’ compensation, employee benefits, and all taxes related to the IT professionals engaged through this agreement.