05726Y0572-EMS CAD Support Services

The Fire Department of the City of New York (FDNY) is seeking a vendor to provide system maintenance and technical support services for the Peraton, Inc. Emergency Medical Services (EMS) Computer Aided Dispatch (CAD) System. The selected vendor will be required to have experience maintaining and enhancing the EMS CAD System Software products, integrating the EMS CAD System Software into Fire Department daily operational activities, and providing emergency software defect fixes. The vendor must also be authorized to support the proprietary software and have knowledge of the standards of functionality for all software developed by Peraton, Inc. Some key requirements for the vendor include: • Being authorized to support the proprietary software: Peraton, Inc. Emergency Medical Services (EMS) Computer Aided Dispatch (CAD) System • Having a minimum of three years’ experience maintaining and enhancing the Fire Department of New York’s EMS CAD System Software products and/or similar or equal to the Peraton, Inc. EMS CAD System • Having experience integrating the EMS CAD System Software into Fire Department daily operational activities • Having knowledge of the standards of functionality for all software developed by Peraton, Inc. and installed in the CAD and the Message Switch System • Being authorized to maintain the source code and related program documentation for Peraton, Inc. application modules • Employing sufficient experienced staff to undertake the management of the EMS CAD System • Being able to offer emergency software defect fixes that severely impact system functionality and must be available on a twenty-four (24) hour, seven (7) days a week basis until the problem is resolved as mutually agreed upon by vendor and the Fire Department • Being capable of providing a Malfunction Incident Report (Log of Response to Malfunctions) on a monthly basis to the Department Project Manager • Managing a twenty-four (24) hour, seven (7) days a week telephone service hotline 365 days a year