After-Hours Mental Health Coverage

The Mississippi State University Student Counseling Services (SCS) department is seeking a solution to provide after-hours mental health services to all MSU students. The solution should be flexible, customizable, and allow for monitoring of visit volume and reporting capabilities. The solution should also provide crisis and real-time multilingual support, language and cultural matching, and integration with university protocols and campus resources. The contract is expected to be for a one-year period with the option to renew for up to two additional one-year periods, with a total lifecycle cost not exceeding $250,000. Some key features of the required solution include: • App-based, telephone-based, and combined app-and-telephone functionality • Ability to connect students with licensed, qualified providers • Reporting capabilities for SCS staff • Ability to refer students to other provider-resources if necessary • Compliance with applicable state and federal laws and regulations • Ability to provide services via telephone or virtually via the app or website • ADA functionality