DAIL Vocational Rehabilitation CRMS Bidder Response Form Addendum 1

The State of Vermont is seeking a Customer Relationship Management System (CRMS) to support the delivery of vocational rehabilitation services to approximately 6,000 individuals with disabilities. The system must be capable of documenting all phases of case management, including referral, application, eligibility, plan services, and closure. The system should also have sufficient functionality and ease of use for staff, including tools to support case compliance, and be able to generate required federal reporting for the federal vocational rehabilitation program. The contract period will be for 7 years, with an initial 2-year implementation phase and 5 years of annual operating and maintenance. • The system must meet case management requirements of the federal vocational rehabilitation program. • The system must generate the required federal reporting for the federal vocational rehabilitation program. • The system must have sufficient functionality and ease of use for staff, including tools to support case compliance. • The system must be able to adapt to meet State-specific needs. • The system must have sufficient financial controls for the administration of the vocational rehabilitation program. • The system must generate the necessary financial tracking and reporting of expenses at the participant level.