Description
California Science Center is seeking a qualified contractor to provide comprehensive maintenance for its Avigilon CCTV security system. The work includes 24/7 remote support, quarterly on‑site preventive maintenance, parts replacement (capped at $5,000 per fiscal year), optional annual camera cleaning, software license upkeep, and strict service‑level agreements. The contractor must be an authorized Avigilon partner, supply at least three Avigilon‑certified technicians, meet background‑check and TB‑testing requirements, carry specified insurance, and comply with a “no‑GenAI” clause. The contract runs for three fiscal years (FY 2025‑26 through FY 2027‑28) with a performance‑based award schedule.
• 24/7 off‑site troubleshooting with 1‑hour acknowledgment and 24‑hour initial response SLA.
• Quarterly on‑site preventive maintenance covering inspection, firmware updates, performance testing, and detailed reporting.
• Parts budget limited to $5,000 per year and up to 16 labor hours for part replacements; additional work requires separate approval.
• Optional annual camera cleaning (contractor provides lifts/equipment) and mandatory warranty of 90 days on all workmanship.
• Mandatory certifications/attachments: seller’s permit, bidder declaration, Avigilon technician letters, recycled‑content certification, insurance, and DVBE declaration if applicable.