RFQ033851 - CPH Telephone Interpretation

Columbus Public Health is seeking a qualified vendor to provide 24‑hour/7‑day‑a‑week telephone interpretation services for its staff and clients. The vendor must support a minimum of 265,000 interpreter minutes per year across a broad language roster, ensure male/female interpreter availability on request, and deliver high‑quality audio via wide‑band connections. The contract includes detailed reporting, HIPAA compliance, and a five‑year potential term (initial 12‑month term with four one‑year renewal options). • 24/7 on‑demand interpretation covering >50 languages (including rare dialects). • Minimum usage: 265,000 minutes annually; monthly call‑log and invoicing required. • Vendor must provide certified interpreters, maintain a live call‑log platform, and meet strict SLAs (≤30 sec connection for high‑demand languages).