OIM Telephonic Non-English Interpretation Services

This solicitation seeks a vendor to provide on‑demand, statewide, telephonic interpretation services in multiple non‑English languages for the Pennsylvania Department of Human Services’ Office of Income Maintenance. The contractor must be able to handle an estimated 5,000 interpretation hours per month, deliver detailed monthly usage reports, and comply with extensive federal‑state privacy (HIPAA) and procurement requirements. The contract is a firm‑fixed‑price agreement with an initial term ending 30 June 2027 and up to four one‑year renewal options, each allowing a maximum 3 % price increase. • Deliver 24/7 telephonic interpretation across at least 15 languages (Spanish, Haitian Creole, Arabic, Russian, etc.) with an average monthly volume of ~5,000 hours. • Provide required certifications (Iran‑Free, Domestic Workforce Utilization, Lobbying, Worker Protection) and a Business Associate Addendum for HIPAA compliance. • Submit a technical submittal (no cost data) and a cost submittal (per‑minute rates) via the Jaggaer portal; the proposal must be received by 12 PM EST on 23 Nov 2026. • The contract includes mandatory record‑keeping for five years, possible performance security, and a strict audit clause triggered at $500k spend.