CPH Telephone Interpretation

Columbus Public Health (CPH) is seeking a qualified vendor to provide 24/7 telephone interpretation services for a twelve‑month contract beginning April 1 2027, with up to four one‑year renewal options. The vendor must supply professional medical interpreters for a wide range of languages, maintain rigorous certification and training standards (including at least 40 hours of medical interpreter training), and deliver detailed electronic invoicing and usage reporting on a monthly and annual basis. The contract requires strict HIPAA compliance, confidentiality, and a robust contingency plan for service continuity. Bidders must register on the City’s vendor portal, attend an optional virtual pre‑bid meeting, and submit a concise 15‑page proposal by the November 9 2026 deadline. • 24/7 on‑demand telephone interpretation for all requested languages. • Minimum 40 hours medical interpreter training, certification (ACTFL, ALTA, NBCMI, etc.). • Monthly electronic invoicing to Sarah Hevener ([email protected]) and CPH Language Services. • Detailed call‑log reporting (minutes, interpreter ID, language, clinic, etc.) in Excel. • Annual usage summary and compliance with HIPAA, civil rights, and ADA. • Optional pre‑bid meeting on Oct 22 2026 (virtual, not mandatory). • Evaluation based on competency, quality/feasibility, past performance, and cost.