RFQ033850 - CPH In-Person Interpretation

Columbus Public Health is seeking a vendor to provide comprehensive, 24‑hour, 7‑day‑a‑week in‑person interpretation services across more than 40 languages, including on‑site Spanish interpreters at the main CPH building and multiple WIC satellite sites. The contract requires a minimum of 7,230 interpretation hours annually, rapid emergency response (within 45 minutes for < 24‑hour notice), and strict HIPAA, civil‑rights, and cultural‑competency compliance. Vendors must submit detailed pricing, certifications, and a contingency plan, and will be evaluated on competency, quality, past performance, and cost. • 24/7 on‑site interpretation covering 40+ languages (including ASL) • Minimum 7,230 hours/year (5,419 hrs Spanish, 847 hrs Haitian Creole) • In‑house Spanish interpreter schedule (~36 hrs/week) and WIC site coverage • Emergency response ≤ 45 min, HIPAA‑compliant platform, BAA required • 12‑month base term with four optional one‑year renewals