Language Interpreter and Translator Services

The City of Mesa is seeking a qualified provider to deliver on‑demand language‑access services, including in‑person, over‑the‑phone, video remote, ASL interpretation, and written translation for municipal departments and the public. The contract will be firm‑fixed‑price, potentially awarded to multiple vendors, and will run for three years with possible renewals. The vendor must maintain a Phoenix‑area presence, offer at least 200 voice languages for phone interpretation, and meet certification requirements for interpreters, especially ASL staff. • Provide 24‑hour response to service requests with ≥95 % fulfillment rate. • Supply qualified interpreters (minimum 3 years experience) and translators, submit detailed language‑offering lists, and deliver monthly performance reports. • No subcontracting without prior City approval; all work must be performed by the prime contractor’s personnel.