Volunteer and Guest Services Management

The City of Phoenix Aviation Department is seeking a qualified vendor to provide comprehensive Volunteer and Guest Services Management for its airport facilities. The contract will commence around June 1 2027 and run for a fixed five‑year term with no renewal options. The scope includes staffing (supervisors, coordinators, guest service representatives, receptionists), monthly management oversight, and adherence to extensive insurance, performance‑guarantee, and compliance requirements. Vendors must demonstrate at least three years of relevant experience within the past five years and be able to furnish a performance guarantee equal to 10 % of the annual contract value. The solicitation includes a non‑mandatory pre‑offer conference on October 20 2026 and a firm submission deadline of December 2 2026. • Minimum 3 years volunteer/guest services experience (within past 5 years) • Provide staffing levels: 616 supervisor hrs, 1,120 coordinator hrs, 3,160 guest‑service hrs, 420 receptionist hrs per month • Submit performance guarantee (10 % of annual contract value) via LOC, bond, or cash deposit • Maintain extensive liability, automobile, workers’ comp, and other insurance with City as additional insured • Follow strict submission format via OpenGov portal; no late offers accepted • Award decision will be posted on the City’s procurement portal after offer opening.