Description
The Commonwealth of Pennsylvania’s Department of Human Services is seeking a qualified contractor to provide on‑demand, statewide, telephonic interpretation services for Limited English Proficiency (LEP) individuals. The contract will cover a broad set of languages (Spanish, Haitian Creole, Arabic, Russian, Nepali, Uzbek, Portuguese, Mandarin, Ukrainian, Vietnamese, Swahili, Dari, French, Bangla/Bengali, Cantonese, and others) with an estimated monthly volume of 5,000 interpretation hours. The award will be a firm‑fixed‑price contract with escalation provisions, beginning on the effective date and running through June 30 2027, with the possibility of up to four one‑year renewals. Proposals must be submitted electronically via the JAGGAER portal by 12:00 PM on 23 Nov 2026. A pre‑proposal webinar is offered (optional). Evaluation will weight technical capability (capacity, availability, performance) at 65 % and cost at 35 %, with additional bonus points for domestic workforce utilization.