Description
The Massachusetts Bay Transportation Authority (MBTA) seeks a vendor to provide a smartphone‑based, real‑time live‑agent visual interpretation service for blind and low‑vision riders navigating MBTA rapid‑transit stations. The contractor must supply trained agents, a cloud‑hosted software platform, multilingual support, compliance with WCAG 2.1 AA and Section 508, robust security certifications, and detailed reporting on usage and performance. The contract is for an initial three‑year term with two optional two‑year extensions, and an estimated annual operating budget of about $120 K.
• Deliver a live‑video interpreting platform (iOS & Android) with ≤ 60‑second connection time.
• Provide 24/7 (or contracted‑hours) bilingual (English/Spanish) agents, training, and ongoing support.
• Meet strict SLAs (≥ 99.5 % availability, detailed KPI reporting, security & accessibility compliance).