Travel Agent Services

The Commonwealth of Massachusetts, Office of Consumer Affairs and Business Regulation, is seeking a qualified Massachusetts travel agency to provide comprehensive travel‑agent services for its employees and affiliated agencies. The contractor will be responsible for researching, planning, booking, ticketing, and managing air, hotel, ground transportation, and ancillary travel services, ensuring cost‑effective, best‑fare bookings, 24/7 support, and compliance with travel‑authorization forms. The contract is a fee‑for‑service arrangement with an initial term of 36 months and one optional one‑year renewal, and the anticipated value is between $100,000 and $150,000. Evaluation will be based on company resources, pre‑payment/invoicing processes, travel planning methodology, maximum value to the Commonwealth, pricing transparency, and supplier‑diversity plans. • Scope: Full travel‑agency services (air, hotel, ground transport, ticketing, 24/7 re‑booking support). • Contract length: 3‑year base term, optional 1‑year renewal (total up to 4 years). • Budget: Estimated $100‑150 K for ~150‑175 traveler bookings per year. • Mandatory requirements: Pre‑payment of travel, compliance with Travel Authorization Forms, lowest‑fare booking, and 24‑hour support. • Evaluation criteria: 100‑point rubric emphasizing pricing (30 pts) and supplier‑diversity (25 pts).