Description
The National Institutes of Health (NIH) is seeking a service contract for a Fortessa flow cytometer. The contract will provide unlimited on-call technical support, unlimited service visits, and preventive maintenance for the cytometer. The contractor will be responsible for maintaining the instrument's optimal performance, minimizing downtime, and ensuring data accuracy. The contract will have a 12-month base period and two 12-month option periods. The NIH requires a service contract to maintain the cytometer's performance and extend its lifespan.
Key aspects of the contract include:
• Unlimited on-call technical support
• Unlimited service visits with free part replacement
• Preventive maintenance and maintenance kit
• Software revisions and updates
• Planned maintenance and diagnostics software license
• Preferred labor rate and extended coverage hours