Invitation to Bid – VxRail/Unity Renewal

Central Alabama Water is seeking a qualified vendor to provide a one‑year renewal of comprehensive support services for its existing Dell EMC VxRail and Unity storage environments, including hardware maintenance, software support, and rapid on‑site field engineering. The contract will cover two VxRail systems, two Unity 300 arrays, and associated RecoverPoint and HCIA/NP VSPH software components, with a premium 24×7 help‑desk and a guaranteed 4‑hour on‑site response for field engineers. All items must be supplied as‑is with no substitutions; the award will be made to the lowest responsible and responsive bidder. • Provide 24 × 7 × 4 premium help‑desk support and an online ticketing portal. • Deliver on‑site field engineer service within 4 hours of diagnosis, including parts replacement. • Cover year‑long hardware and software maintenance for VxRail‑500, Unity 300, RecoverPoint, and HCIA NP VSPH products. • Submit a sealed bid by 10:00 a.m. on October 14, 2026; award based on lowest total price. • Must meet E‑Verify, non‑discrimination, and conflict‑of‑interest certifications; all certifications notarized.