Expert Consultant Services for User Centered System Design

The Maryland State Department of Education is seeking an expert consultant to provide user-centered system design services. The consultant will work with the department to develop and implement a holistic approach to community collaboration, with a focus on partnerships with parents and child care providers. The consultant will be responsible for facilitating communication, examining programs and policies, and making recommendations for improvements. The ideal candidate will have strong oral and written communication skills, excellent relationship-building skills, and the ability to work calmly under pressure. Key responsibilities include: • Facilitating communication and serving as a liaison between the MSDE, parent and provider committees, the community, and other stakeholders • Working closely with the Executive Director and members of the Division of Early Childhood leadership staff to support communication, coordination, and effective service delivery • Examining programs, administrative procedures, and policies and making recommendations for improvements • Organizing and coordinating community outreach and external relations efforts • Facilitating responsive, accurate, proactive, and collaborative communication with the community • Attending and participating in advisory councils and feedback loops and other community functions to maintain visibility and open lines of communication