988 Contact Centers

The purpose of this solicitation is to select a respondent that can satisfy the State’s need for 988 Contact Center services. The selected respondent will be responsible for receiving, answering, and responding to all calls, chats, and texts made to the 988-prefix in the State. Key aspects of the job include: • Providing 988 contact center services • Receiving and responding to calls, chats, and texts • Contracting with up to five respondents • Fulfilling the State's need for 988 contact center services The selected respondent will be expected to fulfill the State's requirements for 988 contact center services, and the contract may be awarded to up to five respondents.