Description
This contract provides a cloud‑based Live Results Election Night Reporting (ENR) software platform and associated services for Cuyahoga County’s elections. The scope includes a SaaS license, implementation, training, ongoing maintenance, updates, and extended‑hours support on Election Day. The vendor must ensure 24/7 availability, meet stringent service‑level credits, and comply with extensive security and insurance requirements. The initial term runs from June 1 2024 through May 31 2026, with options for up to three one‑year renewals or one six‑month extension. The award amount recorded is $28,500.
• SaaS election‑night reporting system with public website and back‑office portal.
• Mandatory 24 × 7 support, 0.5 % monthly availability threshold, and service‑level credit schedule.
• Compliance with NIST SP 800‑53, Ohio Secretary of State security directives, and extensive insurance coverage (CGL, Cyber, E&O, Umbrella, etc.).