This VA notice announces the intent to award a firm‑fixed‑price sole‑source contract for the Alaris Support Program, providing software management, remote technical support, updates, upgrades, training, and analytics for the BD Alaris infusion‑pump system across the VA New England (VISN 1) facilities. The contract will cover server‑based software components, data collection, and clinical education, with BD’s technical support center operating Monday‑Friday, 5 AM‑5 PM PST. The work includes monthly software updates, scheduled major upgrades, and exclusion of hardware or third‑party software. The solicitation is not a competitive bid; interested parties may submit evidence that competition would be advantageous, but the expectation is a sole‑source award to BD.
• Scope: Software management services (enhancements, remote monitoring, technical support, training, analytics) for Alaris infusion pumps at eight VA medical centers.
• Service model: Firm‑fixed‑price, sole‑source, with monthly updates and mutually‑scheduled major upgrades.
• Technical environment: Windows Server 2016, Alaris Systems Manager, Guardrails Suite MX, Alaris PCU units, and related BD hardware.