RFP 2017-17 Translation, Readability and Focus Group Testing

This three‑year contract provides Covered California with professional translation, low‑literacy readability adaptation, and consumer focus‑group testing for its health‑insurance enrollment materials across fifteen target languages. The contractor must deliver translated documents, conduct community‑based focus‑group sessions, and incorporate feedback into final deliverables, all at a low‑literacy (6th‑8th grade) reading level. The award is valued up to $5 million total, with an estimated annual funding of $1.5 million, and includes optional one‑year extensions. • Scope: Translation of printed enrollment materials, reverse‑translation quality checks, readability adjustments, and focus‑group testing in 15 languages. • Requirements: Strict sealed submission, detailed cost worksheet, compliance with California ethics training, and use of a Model Contract with tracked changes. • Evaluation: Technical (70 %) and cost (30 %) scoring, with optional small‑business and DVBE preferences.