Request for Proposals (RFP) #232

This contract awards a single vendor the responsibility for hosting, maintaining, and enhancing the City’s WorkforceCentral and SmallBusinessCentral web‑based data systems. The work includes continuous secure hosting, routine software updates, bug fixes, new feature development, API integration with CalJOBS, data‑security compliance, disaster‑recovery planning, and a toll‑free help‑desk for city staff and partner agencies. Funding is capped at $195,000 per year for an initial four‑year term, with a possible six‑year extension. The City requires the contractor to meet stringent performance metrics (≥ 99.5 % uptime, rapid issue response) and to comply with local ordinances such as the Minimum Compensation Ordinance, Health‑Care Accountability Ordinance, and Equal Benefits requirements. • Provide secure, scalable hosting on an ASP.NET/Microsoft SQL Server stack with 24/7 monitoring and backups. • Deliver ongoing system maintenance, bug fixes, and custom enhancements, including API links to CalJOBS and ETPL updates. • Offer a dedicated support desk, documentation, transition planning, and quarterly performance reporting.