Employee Vaccine Policy Compliance & Tracking Services / HR

The City of Worcester contracted a private vendor to manage and track employee COVID‑19 vaccination and testing compliance for its municipal workforce and public‑school staff. The vendor must operate within the City‑provided portal, verify vaccination records, review weekly COVID‑19 test results, conduct contact tracing, provide 7‑day support for positive cases, and maintain continuous communication with employees and HR. The service covers roughly 6,850 employees from November 2021 through June 30 2022, with an optional six‑month extension. • Use City’s Employee Vaccine Verification Portal to upload, review, approve, and report vaccination and test documentation. • Provide 7‑day contact‑tracing support, weekly test‑result verification, and escalation to HR for non‑compliance. • Maintain confidentiality, adhere to ARPA funding requirements, and supply a dedicated case‑management team (9 am‑5 pm, 7 days/week).