Aviat Maintenance and Support Services

This contract is for Aviat Maintenance and Support Services, which includes 7x24 technical support, repair services, and ProVision software support. The contract is between the City of Tucson and Aviat U.S., Inc. and has a term of one year, starting from May 1, 2019, and ending on April 30, 2020. The contract also includes provisions for advance replacement, repair logistics, and remote technical support. Some key points to note are: • The City of Tucson is responsible for maintaining all towers, shelters, air conditioners, generators, and propane tanks. • Aviat Networks will provide free freight to the Customer for all Units returned via the Aviat Networks Repair Logistics Program. • The Customer shall provide a detailed Packing List and Commercial Invoice to support the delivery of Units. • Aviat Networks will not be liable for any direct reports by the Customer for Units that are found to be damaged upon receipt by the Customer that are made over seven days after the Units have been delivered. • The contract has a limitation of liability, where Aviat Networks shall not be liable for special, incidental, or consequential damages. Some of the key benefits of this contract include: • 7x24 technical support for quick issue resolution • Advance replacement for minimal downtime • Repair logistics program for easy return and repair of units • Remote technical support for convenient troubleshooting However, some potential drawbacks to consider are: • The contract has a limitation of liability, which may limit the amount of damages that can be recovered in case of a dispute • The Customer is responsible for maintaining certain equipment, which may require additional resources and expenses