Idemia

This contract is for maintenance and support services provided by IDEMIA Identity & Security USA LLC to the City of Tucson, specifically the Tucson Police Department. The services include software support, on-site hardware support, and parts replacement. The contract has a term of 2 years, from July 1, 2023, to October 31, 2025. The total cost of the contract is estimated to be $88,391.00. * Key points of the contract include: * Maintenance and support services for various products, including Records Archive System, Morpho Print Server, and Lexmark MS823 Printer * Telephone response and remote dial-in analysis for software support * On-site hardware support, including next day response and defective parts replacement * Parts support, including parts ordered and shipped next business day * The contract also includes provisions for price increases, inflation adjustment, and compliance with local, county, state, and federal mandated changes.