ASQ Departure Main Survey Participation Agreement

The ASQ Departure Main Survey Participation Agreement is a contract between the Tampa International Airport and Airports Council International (ACI) for the participation in the Retail, Food and Beverage Survey program. The program aims to provide insights into the average passenger's experience at airports worldwide, assessing passenger satisfaction with retail, food, and beverage offerings, sales performance, and demographic profiles. The contract includes the provision of biannual management summaries, benchmark reports, raw data, and prioritization analysis. The airport will receive survey information twice a year, covering each survey period and the full calendar year. The contract also includes optional services such as fieldwork, key driver analysis, and management presentations. The total annual fees for the base program are $20,000, with additional costs for optional services. • The contract is for a term of 2 years, with the option to renew for successive one-year terms. • The program is conducted in an independent, professional, and neutral manner, with services rendered to high-quality standards. • The airport is responsible for distributing and collecting questionnaires, with the option to use DKMA's fieldwork services. • The contract includes provisions for confidentiality, intellectual property rights, and limited liability. • The airport can disclose its rankings to third parties, but not the complete program data or results, or any data or benchmarking analysis regarding other airports. • The contract is governed by Florida law, with disputes to be submitted to the ordinary courts of Tampa, Hillsborough County, Florida.