On-Call IT Product Support Services

This contract establishes an on‑call framework for IT product support services for the El Dorado Irrigation District. The District will maintain a list of pre‑qualified vendors who can be called upon, on a time‑and‑materials basis, to provide troubleshooting, maintenance, upgrades, and emergency support for a suite of Microsoft and related software applications. Each individual task is capped at $150,000, with projects above $100,000 requiring Board approval. The award is intended for Infinity Technologies, and the contract period runs from mid‑September 2026 through the end of 2028. • Scope covers remote (and occasional on‑site) support for Exchange, SQL Server, SharePoint, Microsoft 365, virtual‑machine environments, Windows services, and related applications. • Pricing is fixed hourly rates for 2026‑2028; no rate increases are permitted, and a 5 % markup on any sub‑consultant billing is allowed. • Insurance requirements include $2 M CGL, $1 M auto liability, cyber liability, and professional liability coverage, with EID named as additional insured.