Maintenance & Repair - Portable Radio Equipment / E.C.

The City of Worcester solicited sealed bids for a two‑year contract to provide maintenance, repair, programming, installation, and removal services for its Emergency Communications Department’s two‑way radio equipment (hand‑held and vehicular). The winning vendor, Worad, will supply labor at an hourly rate (bid result shows $75/hr) and a 15 % discount on parts, with an estimated annual parts budget of $20,000. The contractor must be a Motorola Solutions Authorized Service Center, maintain FCC‑licensed technicians with at least two years of experience, and be located within 25 mi of Worcester. Service response times are strict (1‑day pick‑up/drop‑off, 7‑day repair turnaround). The contract runs from Dec 1 2023 to Nov 30 2025, with a possible third‑year extension at the City’s discretion. No performance bond is required, and payment terms are 30‑day discount, net 45. • Scope includes all portable radios, mobile radios, and related accessories; backbone repeaters and software are excluded. • Vendor must provide insurance (General Liability $1 M/$2 M, Auto $1 M, Workers’ Comp) and adhere to strict security/confidentiality requirements. • The award amount was $35,750, based on the hourly labor rate and parts discount.