RFEI0005 - Enterprise VoIP Solution for the New York City Department of Education

The New York City Department of Education is gathering information from vendors capable of delivering a city‑wide enterprise Voice‑over‑IP (VoIP) solution to replace legacy PBX systems across more than 1,800 schools and administrative sites. The solution must be secure, highly available, integrate with Microsoft Teams and existing DOE systems, and support cloud, hybrid, or on‑premises deployment models. Vendors are asked to submit detailed technical, security, and cost‑model information by the updated deadline. • Scope: design, deploy, and support a unified VoIP ecosystem for >150,000 staff, including E911, encryption, MFA, and integration with SIS, HR, and ServiceNow. • Deployment flexibility: cloud, hybrid, or on‑premises, with compatibility for existing CAT3/CAT5e cabling and PSTN/SIP trunks. • Mandatory deliverables: completed response template, architecture diagrams, case studies, security certifications, cost model, and optional marketing material. • Timeline: questions due 21 Nov 2025; latest submission deadline 19 Dec 2025 2 PM EST.