R1861: Payroll Managed Services

The New York City Department of Education (NYCDOE) seeks proposals from experienced firms to provide end‑to‑end managed services for its large‑scale payroll system. The contractor will be responsible for implementation, ongoing operations, support to schools and networks, and ensuring a high‑quality payroll solution across the DOE. This effort aims to modernize payroll processing, improve reliability, and deliver comprehensive technical assistance throughout the NYC school system. • Provide full‑stack payroll system implementation and migration services. • Deliver continuous operational support, troubleshooting, and user assistance for all DOE schools and related entities. • Ensure compliance with city, state, and federal payroll regulations and reporting requirements. • Offer training, documentation, and change‑management support for DOE staff. • Maintain system security, data integrity, and performance monitoring throughout the contract term.