Description
The National Institutes of Health (NIH) is seeking a vendor to provide OEM-authorized service and maintenance for a Sony SH800SFP Cell Sorter. The contract will be for a 12-month period, with option years. The vendor will be required to provide preventive maintenance, repairs, and technical support, as well as software updates and replacement parts. The ideal vendor will have experience servicing Sony SH800 or SH800SFP instruments and will be able to provide OEM-certified service engineers.
• The contract will require the vendor to provide on-site preventive maintenance visits, as well as remote diagnostic support and on-site service within 72 hours of dispatch.
• The vendor will be required to use only OEM-certified parts and components.
• The contract will also require the vendor to provide software revisions and unlimited support for Sony proprietary software.
• The vendor will be expected to cover all shipping and handling costs for replacement parts and components.
• The contract will be firm-fixed-price, and the vendor will be required to provide a completed copy of FAR 52.212-3, Offeror Representations and Certifications—Commercial Items, with their offer.