Description
Chicago Housing Authority is procuring a comprehensive mobile‑services program to replace its existing cellular voice, data, and device fleet. The contract will supply smartphones (Apple iPhone 5G or Samsung S‑Series), 5G‑capable hotspots, SIM/eSIM provisioning, device‑lifecycle management, enterprise‑mobility management (Microsoft Intune integration), account management, usage reporting, and ongoing technical support. The base award is a three‑year firm‑fixed‑price period with up to two one‑year extensions. Volume: ~488 active lines (362 cellular, 126 hotspot) and 488 devices, with a 50 % replacement in Option Year 1.
• Provide cellular voice, text and data plans (unlimited or pooled) for 488 lines.
• Supply and manage 488 smartphones/tablets and 126 hotspot devices, including cases, chargers, and screen protectors.
• Deliver full device‑lifecycle services: staging, configuration, Intune enrollment, warranty/repair handling, secure de‑commissioning, and replacement (50 % in Option Year 1).
• Integrate with CHA’s Microsoft Intune environment and meet NIST mobile‑device security guidelines.
• Offer 24/7 help‑desk, account‑management reporting, and optional international roaming add‑ons.
• Must satisfy HUD Section 3, M/W/DBE participation (20 % for professional services) and maintain required insurance.