Description
The Michigan State Housing Development Authority (MSHDA) is seeking a mortgage loan subservicing partner to provide excellent customer service and support to its borrowers. The selected partner will be responsible for servicing a portfolio of approximately 34,500 active mortgage loans, representing an unpaid principal balance of approximately $3.9 billion. The ideal partner will have experience in servicing housing finance agency (HFA) portfolios, compliance and risk management practices, operational scalability, and a demonstrated commitment to borrower outcomes. The partner will be expected to provide a high level of customer service, including borrower contact channels, customer service hours, and payment operations.
Some key aspects of this opportunity include:
• The selected partner will be responsible for servicing a large portfolio of mortgage loans
• The partner will be expected to provide excellent customer service and support to borrowers
• The partner will need to have experience in servicing HFA portfolios and compliance with regulatory requirements
• The partner will be expected to provide a high level of operational scalability and risk management practices
• The partner will need to demonstrate a commitment to borrower outcomes and provide support for lender partners