Description
The Florida Department of Financial Services (DFS) Division of Consumer Services is issuing an RFI to gather information from qualified vendors who can maintain a pool of professional mediators to handle excess mediation cases that arise after natural disasters or other emergencies. The goal is to ensure the state’s mediation program can scale quickly without using state funds; costs will be reimbursed by the insurance companies whose policyholders use the program. Vendors are asked to describe their mediation capacity, proposed service model, and per‑case cost structure. Responses are due by October 29, 2026, and questions must be submitted by October 1, 2026. No contract will be awarded from this RFI; the information will inform a future competitive solicitation.
• Scope: Create and manage a standby pool of qualified mediators for residential, commercial residential, auto, and CCRC insurance claim disputes.
• Funding: Per‑case fees paid by insurers; no state appropriations.
• Required information: Vendor’s mediation expertise, pool size, response time, cost methodology, and any special capabilities.
• Timeline: RFI released 9/18/2026 → Questions due 10/1/2026 → Answers posted 10/15/2026 → Responses due 10/29/2026.
• Contact: Becky Hale, Government Analyst II, [email protected], (850) 413‑2070.