Description
The Department of Veterans Affairs is seeking a contractor to provide continued support, maintenance, and service on the EthereaMX dermatology laser at the Oklahoma City VA Health Care System. The contractor shall provide OEM-trained technicians to perform OEM-standard services on the equipment, including maintenance support, corrective maintenance repair, 24x7 emergency phone support, provision of parts, and service and modification as required due to safety or reliability. The contractor must guarantee 95% up time for the equipment and ensure that all equipment is in optimum working condition at the completion of each contracted Period of Performance.
• The contractor shall provide periodic preventive maintenance service on the equipment within intervals set by the OEM.
• The contractor shall ensure that their services, staff, and equipment conform and comply with various standards, including AAMI-ANSI ST-79:2010 Part 7.7, IAHCSMM, US FDA, CDC, CDRH, ISO 9001:2008, ISO 13485:2003, ASQ, and OSHA.
• The contractor shall provide a capability statement that includes a primary point of contact, complete mailing address, telephone number, email address, business size status, UEI, and documentation supporting claims of organizational and staff capability.