ServiceNow Professional Services

The City of Sacramento’s Information Technology Department seeks a ServiceNow‑registered partner to provide on‑demand professional services for its existing ServiceNow platform. The vendor will supply a dedicated ServiceNow developer (or small team) to execute project‑based statements of work covering configuration, scripting, integration, reporting, and AI‑assist enhancements. Work is performed remotely on a time‑and‑materials basis with no guaranteed minimum hours, and the contract is for one year with an optional annual renewal. • Scope: Development, configuration, testing, documentation, and training for ServiceNow enhancements (ITSM, Now Assist, Virtual Agent, integrations, etc.) • Delivery model: Per‑project SOWs (typically 1–4 weeks), weekly status reports, and a named primary resource supported by specialists as needed • Requirements: Must be a ServiceNow Registered Partner, maintain City data‑security standards, hold required insurance, and submit a single all‑inclusive hourly rate • Budget: Estimated $30‑50 k per year; pricing evaluated as 25 % of total score • Timeline: Questions due 23 April 2026, proposal due 6 May 2026, award anticipated June 2026, kickoff July 2026.