Alpha Omega Neurological Drive System Service and Support

The Department of Veterans Affairs is seeking a contractor to provide service and support for the Alpha Omega Neurological Drive System, including preventative maintenance, emergency repairs, and technical support. The system is used for neuromodulation navigation during stereotactic procedures. The contractor will be required to provide all necessary resources, including parts, labor, and supervision, to perform the work. The contract will be for a base year with two option years. Some key tasks include: * Preventative maintenance (PM) performed by factory-trained and authorized service representatives * Emergency field service support for issues that cannot be resolved by telephone or through remote support * Clinical support representative to provide technical support and guidance during procedures * The contractor shall ensure the security of all procured or developed systems and technologies throughout the life of this contract. * The contractor shall comply with all applicable laws and regulations, including those related to information security and privacy. Some key deliverables include: * A Field Service Report (FSR) after each service call * A list of parts installed after each service call * Invoices submitted electronically through the VA's Financial Services Center * The contractor shall provide all necessary documentation and reports as required by the contract.