Description
The Texas Comptroller of Public Accounts is seeking a vendor to provide software maintenance and technical support services for its existing CentralSquare OneSolution Records Management System (RMS) software. The selected vendor will be responsible for providing support for the software, including monitoring capabilities, real-time visibility into user access, notifications, reporting, document scanning, historical activity, and configuration changes. The vendor must also provide a helpdesk toll-free telephone number, email, or website for reporting problems or issues with the software.
• The software is used by the Comptroller's Criminal Investigations Division (CID) to manage case information, track evidence, maintain compliance documentation, and support investigative workflows.
• The vendor must have experience providing software maintenance and technical support services for similar systems.
• The vendor must be able to provide support for the software's integrated modules, including ONESolution Base RMS, Site Upgrade, Property & Evidence, Daily Activity, Notification, Probation & Parole, Professional Standards, and barcoding functionality.
• The vendor must be able to provide support for the software's configuration changes, including workflow-enabled automated compliance auditing, capture and logging of sensitive or critical user actions, and retention of user activity logs supporting audit and compliance.
• The vendor must be able to provide support for the software's security requirements, including encryption, access controls, and auditing.
• The vendor must be able to provide support for the software's performance requirements, including monitoring, reporting, and troubleshooting.