Description
The Department of Veterans Affairs is seeking sources that can provide on-site, full-service maintenance and repair services for VA-owned Abbott WorkMate Claris and EnSite X EP Systems at the Seattle VA Medical Center. The scope of this contract includes all parts and services to properly provide preventative maintenance and on-site repairs to ensure that all units are fully operational according to manufacturer specifications. The contractor shall provide all necessary travel, labor, materials, tools, documentation, and parts required for the inspection, support, and repair of the equipment, software, and accessories listed in the Schedule of Equipment.
Key services include:
• Parts Replacement Coverage
• Software Upgrades / Revisions
• Annual Preventive Maintenance
• After Hour Preventive Maintenance
• On-Site Service, Priority Response Level 1
• Shipping Level 1: First Overnight for down systems
• 24/7/365 Telephone Technical Support
• Remote System Diagnostics and Maintenance
• Loaner Systems / Components
• Technical User Training Course Credits
• Advanced Training Package
• Most Up-to-Date Commercially Available Hardware Upgrades / Revision
• Commercially Available Software Expansion Modules
• Technology Performance Package: replacement coverage for select normal wear-and-tear items