Description
The National Institutes of Health (NIH) is seeking a service agreement for the Unchained Labs Junior automated platform. The agreement will include preventative maintenance, repairs, technical support, and software license support. The contractor will provide all labor, materials, parts, tools, equipment, travel, and supervision necessary to perform these services. The agreement will be for a period of 12 months, with the option for renewal. The contractor must be OEM-trained and certified to perform maintenance, upgrades, and repairs on the system.
• The annual service agreement shall include one annual preventative maintenance visit, unlimited remote technical support, on-site repair services, replacement of worn or defective OEM parts, and coverage of integrated third-party components.
• The contractor shall provide all released upgrades, patches, and updates for the software.
• The government will provide vendor access to the building and equipment, and payment will be made quarterly, in arrears.
• The contractor shall provide documentation outlining the performance attributes of the Unchained Labs Junior.